INFORMATION & POLICIES

Size Guide

Finding the right fit matters.

Our shirts are designed with standard Indian sizing for a comfortable and modern fit. Please refer to the size chart before placing your order to ensure the best fit. If you’re between sizes, we recommend choosing the larger size for comfort.

Need help? Our support team is always happy to assist.

Returns & Exchange

We want you to love what you wear.

• Returns or exchanges are accepted if the product is unused and in original condition.
• Requests must be raised within the specified return window.
• Once approved, the product will be picked up or returned as instructed.
• Refunds are processed within 2–5 working days after quality inspection.

Your satisfaction is our priority.

Shipping Info

Fast, safe, and reliable delivery.

• Orders are processed within 24–48 hours.
• Delivery timelines may vary based on your location.
• Free Delivery Across India.
• Tracking details will be shared once your order is shipped.

Contact

We’re here to help.

• For order support, size help, or general queries
• Reach us via email or customer support
• Our team responds within 24 working hours

Privacy Policy

We value your privacy and are committed to protecting your personal information.

• We collect only necessary details such as name, phone number, email, and delivery address to process your orders.
• Your data is used strictly for order fulfillment, customer support, and service improvements.
• We do not sell or share your personal information with third parties for marketing purposes.
• All transactions are secured using industry-standard security practices.

Your trust matters to us.

Terms & Conditions

By using Derlinhaus, you agree to the following terms:

• Products are subject to availability and may change without prior notice.
• Prices, offers, and delivery timelines are displayed clearly on the website.
• Users must provide accurate information while placing orders.
• Any misuse of the website or violation of policies may result in account suspension.

Derlinhaus reserves the right to update these terms at any time.

Refund Policy

We aim to make your shopping experience smooth and worry-free.

• Refunds are applicable for eligible returns as per our return guidelines.
• Once the returned product passes quality inspection, the refund will be processed.
• Refunds will be credited within 2 to 5 working days to the original payment method.
• Shipping charges (if any) are non-refundable unless the product is defective or incorrect.

For refund assistance, please contact our support team.

Payment Information

We offer secure and seamless payment options for a smooth shopping experience.

• All payments are processed securely through Razorpay payment gateway.
• We accept UPI, Credit Cards, Debit Cards, Net Banking, and Wallet payments.
• Your card details are never stored on our servers.
• All transactions are encrypted and protected with industry-standard security protocols.
• In case of payment failure, the amount (if deducted) will be automatically refunded by your bank within 5–7 business days.

For any payment-related assistance, please contact our support team.

Cash on Delivery

Prefer to pay when your order arrives? Cash on Delivery is available across India.

• Cash on Delivery is available for eligible orders across most pincodes in India.
• A handling fee of ₹100 is added to every COD order to cover collection costs.
• Please hand the full order amount, including the COD fee, in cash to the delivery executive at the time of delivery.
• You can cancel a COD order any time before it ships — since no cash has been collected, no fee is owed.
• Standard 7-day return policy applies after delivery. Cash refunds for COD orders are processed manually by our team within 2–5 working days.
• Please keep the exact amount ready to make delivery quick and contactless.

For COD assistance, please contact our support team.

Sustainability

At Derlinhaus, we believe in responsible fashion.

• We focus on durable, long-lasting fabrics to reduce frequent replacements.
• Our designs emphasize timeless styles over fast fashion trends.
• We aim to minimize packaging waste wherever possible.
• Ethical sourcing and quality production are key priorities in our process.

Style with purpose. Fashion with responsibility.